Something is broken, a connection will not authorize, or a readout looks wrong.
Within one business day. Include the workspace name and what you were doing.
Start this email00Contact
One address. Answered by the people who build it.
Write to support@tryoddyssey.com and put the subject line below at the front of your message, so it lands in the right lane. No contact form, no ticket queue, no phone tree.
Invoices, plan changes, failed payments and refund requests.
Within three business days. Include the invoice number.
Start this emailWhich plan fits, what the agents actually do, and whether your stack will connect.
Within one business day.
Start this emailAccess, deletion and portability requests, or a question about the Data Processing Addendum.
Within 30 days, usually much sooner.
Start this emailVulnerability reports. Include steps to reproduce.
Acknowledged within two business days.
Start this emailReport a workspace breaking the Acceptable Use Policy, or a message you received that you did not opt into.
Reviewed within two business days.
Start this emailCompany details
Oddyssey is operated by Commercer LLC, 33 N Gould St, Sheridan, WY 82801, USA.
Post reaches us at that address, but email is far faster for anything time-sensitive. Legal notices should be emailed as well as posted.